{"id":1079,"date":"2023-06-22T07:01:02","date_gmt":"2023-06-22T05:01:02","guid":{"rendered":"https:\/\/www.staging.absology.co\/faq\/"},"modified":"2024-04-08T16:33:09","modified_gmt":"2024-04-08T14:33:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/staging.absology.co\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">FAQ<\/h1>\n\n\n\n<p><\/p>\n\n\n\n    <section class=\"faq my-4 my-lg-5\">\n\t<div class=\"container\">\n\t\t<div class=\"mw-75\">\n                        <h3 class=\"t-3 fw-bold mb-4 text-center\">Frequently asked questions<\/h3>\n                        <div class=\"accordion\" id=\"faq-accordion\">\n                                                                                                                                        <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"heading0\">\n                                <button class=\"accordion-button cabin-700 collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse0\" aria-expanded=\"true\" aria-controls=\"collapse0\">\n                                    How do I access my account if I have lost my password?                                <\/button>\n                            <\/div>\n                            <div id=\"collapse0\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading0\" data-bs-parent=\"#faq-accordion\">\n                                <div class=\"accordion-body text-primary_dark desc-1 pt-0\">\n                                    <div class=\"accordion__group\" data-open=\"true\">\r\n<div class=\"accordion__text\" aria-hidden=\"false\">\r\n\r\nWhen you identify yourself, you can check \u201cforgotten password\u201d and you will receive an e-mail in the following minutes allowing you to define a new password.\r\n\r\n<\/div>\r\n<\/div>                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                                                                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"heading1\">\n                                <button class=\"accordion-button cabin-700 collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse1\" aria-expanded=\"true\" aria-controls=\"collapse1\">\n                                    How can I modify my personal data?                                <\/button>\n                            <\/div>\n                            <div id=\"collapse1\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading1\" data-bs-parent=\"#faq-accordion\">\n                                <div class=\"accordion-body text-primary_dark desc-1 pt-0\">\n                                    <div class=\"accordion__group\" data-open=\"true\">\r\n<div class=\"accordion__text\" aria-hidden=\"false\">\r\n\r\nYou can modify all your data by logging into your personal space in the &#8220;My account&#8221; section.\r\n\r\n<\/div>\r\n<\/div>                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                                                                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"heading2\">\n                                <button class=\"accordion-button cabin-700 collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse2\" aria-expanded=\"true\" aria-controls=\"collapse2\">\n                                    How can I change my delivery address?                                <\/button>\n                            <\/div>\n                            <div id=\"collapse2\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading2\" data-bs-parent=\"#faq-accordion\">\n                                <div class=\"accordion-body text-primary_dark desc-1 pt-0\">\n                                    <div class=\"accordion__group\" data-open=\"true\">\r\n<div class=\"accordion__text\" aria-hidden=\"false\">\r\n\r\nBy default your delivery address corresponds to your billing address. In the stages of the order you have the possibility to modify your delivery address. If you have an account on our site, you can also create, modify and save your addresses in your address book. However, you cannot change the delivery address of an order in progress.\r\n\r\n<\/div>\r\n<\/div>                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                                                                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"heading3\">\n                                <button class=\"accordion-button cabin-700 collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse3\" aria-expanded=\"true\" aria-controls=\"collapse3\">\n                                    How can I return or exchange a product?                                <\/button>\n                            <\/div>\n                            <div id=\"collapse3\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading3\" data-bs-parent=\"#faq-accordion\">\n                                <div class=\"accordion-body text-primary_dark desc-1 pt-0\">\n                                    <div class=\"accordion__group\" data-open=\"true\">\r\n<div class=\"accordion__text\" aria-hidden=\"false\">\r\n\r\nAny customer can request the exchange of his item intact, unopened and unused within 14 days from the date of receipt. All returns of orders are the responsibility of the Customer. The conditions for Returns and Exchanges can be found in the GTC.\r\n\r\n<\/div>\r\n<\/div>                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                                                                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"heading4\">\n                                <button class=\"accordion-button cabin-700 collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse4\" aria-expanded=\"true\" aria-controls=\"collapse4\">\n                                    Is the Absology site secure?                                <\/button>\n                            <\/div>\n                            <div id=\"collapse4\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading4\" data-bs-parent=\"#faq-accordion\">\n                                <div class=\"accordion-body text-primary_dark desc-1 pt-0\">\n                                    <div class=\"accordion__group\" data-open=\"true\">\r\n<div class=\"accordion__text\" aria-hidden=\"false\">\r\n\r\nYes. Payments by credit card on the site are made through the Stripe payment system. The Absology site does not take cognizance of your banking information at any time.\r\n\r\n<\/div>\r\n<\/div>                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                                                                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"heading5\">\n                                <button class=\"accordion-button cabin-700 collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse5\" aria-expanded=\"true\" aria-controls=\"collapse5\">\n                                    What payment methods are accepted by ABSOLOGY\u00ae?                                <\/button>\n                            <\/div>\n                            <div id=\"collapse5\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading5\" data-bs-parent=\"#faq-accordion\">\n                                <div class=\"accordion-body text-primary_dark desc-1 pt-0\">\n                                    <div class=\"accordion__group\" data-open=\"true\">\r\n<div class=\"accordion__text\" aria-hidden=\"false\">\r\n<p data-pm-slice=\"1 1 []\">You can pay online with a credit card (CB, Visa, Mastercard, American Express, ApplePay) via the secure payment system of Stripe, PayPal, Scalapay.<\/p>\r\n\r\n<\/div>\r\n<\/div>                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                                                                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"heading6\">\n                                <button class=\"accordion-button cabin-700 collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse6\" aria-expanded=\"true\" aria-controls=\"collapse6\">\n                                    Do you ship internationally?                                <\/button>\n                            <\/div>\n                            <div id=\"collapse6\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading6\" data-bs-parent=\"#faq-accordion\">\n                                <div class=\"accordion-body text-primary_dark desc-1 pt-0\">\n                                    Absology delivers all over the world. Find out more about deadlines &amp; prices:\u00a0<a href=\"https:\/\/staging.absology.co\/pages\/livraison-politique-de-retour#livraison\">click here<\/a>.                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                                                                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"heading7\">\n                                <button class=\"accordion-button cabin-700 collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse7\" aria-expanded=\"true\" aria-controls=\"collapse7\">\n                                    I would like to collect my invoice, what should I do?                                <\/button>\n                            <\/div>\n                            <div id=\"collapse7\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading7\" data-bs-parent=\"#faq-accordion\">\n                                <div class=\"accordion-body text-primary_dark desc-1 pt-0\">\n                                    <section class=\"page section\" data-section-id=\"\" data-section-type=\"page\">\r\n<div class=\"page__content center\">\r\n<div class=\"rte\">\r\n<div class=\"accordion\">\r\n<div class=\"accordion__group\" data-open=\"true\">\r\n<div class=\"accordion__text\" aria-hidden=\"false\">\r\n\r\nYou can access your invoice directly via the order confirmation email you received during its passage. Alternatively, you can also email us at\u00a0<a href=\"mailto:hello@absology.co\">hello@absology.co<\/a>\u00a0to collect your invoice.\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n<div id=\"shopify-section-exit-intent\" class=\"shopify-section\"><\/div>\r\n<div id=\"shopify-section-footer\" class=\"shopify-section\"><\/div>                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                        <\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>FAQ<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1079","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.absology.co\/en\/wp-json\/wp\/v2\/pages\/1079","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.absology.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.absology.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.absology.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.absology.co\/en\/wp-json\/wp\/v2\/comments?post=1079"}],"version-history":[{"count":0,"href":"https:\/\/staging.absology.co\/en\/wp-json\/wp\/v2\/pages\/1079\/revisions"}],"wp:attachment":[{"href":"https:\/\/staging.absology.co\/en\/wp-json\/wp\/v2\/media?parent=1079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}