Return and refund policy
Return policy
We accept the return of your order within 14 days from the date of receipt of your order. The return is at your expense.
The product must be intact, unopened and in its original packaging.
Returns of orders are the responsibility of the Customer and will be deducted from the total amount of the refund. In case of withdrawal, we will refund the payment received within 14 days, by bank transfer. We invite you to contact our team by email at hello@absology.co. We will let you know how to proceed.
We advise you to choose a mode of transport with tracking number. Without a tracking number, we will not accept any complaints.
If the returned product does not meet the return conditions, the refund cannot be made.
Shipping costs
Delivery costs depend on the geographical area concerned. Outside the European Union and for the French Overseas Territories, taxes and customs duties may apply and are your responsibility upon delivery. The total of your order does not include these taxes & customs duties. You can find out the amount to be paid at your local post office.
Zone 1
| Country | Delivery time | Shipping cost | Free shipping from |
|---|---|---|---|
| France | 2 | 7.83€ | 65€ |
| Italy | 2 | 6.97€ | 55€ |
| Vatican | 2 | 6.97€ | 55€ |
| Germany | 3 | 10.42€ | 75€ |
| Belgium | 3 | 10.42€ | 75€ |
| Luxembourg | 3 | 10.42€ | 75€ |
| Netherlands | 3 | 10.42€ | 75€ |
| DOM (Guadeloupe, including Saint-Barthélemy and Saint-Martin, Martinique, Réunion, French Guiana, Mayotte and Saint Pierre and Miquelon) | 4 | 11.89€ | 75€ |
| TOM (New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Territories) | 4 | 14.10€ | 85€ |
Zone 2
| Country | Delivery time | Shipping cost | Free shipping from |
|---|---|---|---|
| Austria | 3 | 11.93€ | 75€ |
| Spain | 3 | 11.93€ | 75€ |
| Portugal | 3 | 11.93€ | 75€ |
| Ireland | 3 | 11.93€ | 75€ |
Zone 3
| Country | Delivery time | Shipping cost | Free shipping from |
|---|---|---|---|
| Denmark | 4 | 13.26€ | 80€ |
| Estonia | 4 | 13.26€ | 80€ |
| Hungary | 4 | 13.26€ | 80€ |
| Latvia | 4 | 13.26€ | 80€ |
| Lithuania | 4 | 13.26€ | 80€ |
| Poland | 4 | 13.26€ | 80€ |
| Czech Republic | 4 | 13.26€ | 80€ |
| Slovakia | 4 | 13.26€ | 80€ |
| Slovenia | 4 | 13.26€ | 80€ |
| Sweden | 4 | 13.26€ | 80€ |
| Switzerland | 4 | 13.26€ | 80€ |
Zone 4
| Country | Delivery time | Shipping cost | Free shipping from |
|---|---|---|---|
| Bulgaria | 7 | 15.50€ | 90€ |
| Cyprus | 7 | 15.50€ | 90€ |
| Croatia | 7 | 15.50€ | 90€ |
| Finland | 7 | 15.50€ | 90€ |
| Greece | 7 | 15.50€ | 90€ |
| Maghreb | 7 | 15.50€ | 90€ |
| United Kingdom | 7 | 15.50€ | 90€ |
| Iceland | 7 | 15.50€ | 90€ |
| Malta | 7 | 15.50€ | 90€ |
| Norway | 7 | 15.50€ | 90€ |
| Portugal (Madeira and Azores) | 7 | 15.50€ | 90€ |
| Romania | 7 | 15.50€ | 90€ |
Zone 5
| Country | Delivery time | Shipping cost | Free shipping from |
|---|---|---|---|
| Australia | 7 | 30.26€ | 130€ |
| Canada | 7 | 30.26€ | 130€ |
| China | 7 | 30.26€ | 130€ |
| South Korea | 7 | 30.26€ | 130€ |
| United States | 7 | 30.26€ | 130€ |
| Hong Kong | 7 | 30.26€ | 130€ |
| India | 7 | 30.26€ | 130€ |
| Israel | 7 | 30.26€ | 130€ |
| Japan | 7 | 30.26€ | 130€ |
| Russia | 7 | 30.26€ | 130€ |
| Singapore | 7 | 30.26€ | 130€ |
| Taiwan | 7 | 30.26€ | 130€ |
| Thailand | 7 | 30.26€ | 130€ |
| Vietnam | 7 | 30.26€ | 130€ |
Zone 6
| Country | Delivery time | Shipping cost | Free shipping from |
|---|---|---|---|
| Africa (excluding Maghreb) | 7 | 34.66€ | 150€ |
| Americas (excluding United States and Canada) | 7 | 34.66€ | 150€ |
| Middle East | 7 | 34.66€ | 150€ |
| Other Asian countries | 7 | 34.66€ | 150€ |
| Oceania (excluding Australia) | 7 | 34.66€ | 150€ |
No delivery
| Russia |
Customs duties remain the responsibility of the customer
